The use of our PropPack software product is subject to the Terms detailed below.
If you use any part of the PropPack software or associated support software, then you have agreed to comply with and be bound by these Terms from the time of first such use.
By the use of PropPack you acknowledge that you have read and understood these Terms.
Desser Associates reserves the right to change these Terms at any time without prior notice by updating this page and you agree to be bound by all such changes.
You should visit this page regularly to check the current Terms applicable to all our Customers.
It shall remain in effect for a period of ninety-nine (99) years unless otherwise terminated by the parties under the provisions of this Agreement.
For as long as DA is offering maintenance services for the Program Product, Extended Maintenance is automatically provided and renewed in periods of twelve (12) months at the standard DA annual maintenance fee then in effect.
Such amount shall be payable to DA at the beginning of each such Extended Maintenance year.
The Customer may elect to discontinue the Extended Maintenance service as detailed in section 'Termination' below.
An invoice for the forthcoming year will be sent 14 days before the start of the next Extended Maintenance year and payment must be received on or before the due date - which is the first day of the Extended Maintenance year.
The Program Product will be enhanced as necessary so as to remain compatible with the latest generally available version of Windows.
The version of Access may in due course have to be enhanced to run on the latest version of Microsoft Windows. This will be done as part of the Extended Maintenance service.
When that happens, the then current release of the Program Product may no longer function on an old version of Microsoft Windows or Access.
The Customer will then have to upgrade to the new version of Windows and/or Access at his own cost before he will be able to use the latest release of the Program Product.
The CSS consists of two parts: FAQ and Ticketing:
The FAQ section contains articles providing answers to frequently asked questions as well as describing and detailing the functionality of the Program Product.
DA will frequently add FAQ articles in response to support queries or issues submitted by Customers.
The Ticketing section allows for the submission by the Customer of queries or issues that need to addressed.
Customers must provide all relevant information, including, but not limited to: Program Product version number; complete description of the issue; what has already been tried.
Customers are expected to have searched the FAQ section for a solution to their issue before submitting a ticket.
The Customer will no longer be eligible for Extended Maintenance or support of any kind from DA.
The Customer may not install or use any new version of the Program Product that has been released by DA after the date of termination of the Agreement.
This Agreement may not be changed by or on behalf of either party except in writing signed by both parties.
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The target of this document are our Clients ('you', 'your').
Desser Associates (DA, 'we', 'us', 'our') are committed to protecting and respecting the privacy of our Clients.
For the purposes of data protection legislation, we are the Data Controller and we will process your personal data in accordance with the General Data Protection Regulation (EU) and any national laws which relate to the processing of personal data.
DA provides you with one or more of our Program Products, and we then continue to provide you with ongoing Support.
Please read the details below to understand our practices regarding your personal data and how we will deal with it.
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(Last updated 19 January 2021)
Prices effective from 1st March 2019
This price list supersedes all previously published prices and is subject to change. This document is for guidance only and does not form part of any Contract.
Note: All license fees are a one-off charge. All Maintenance fees are annual, due in advance.
A Unit is defined as a single entity that is to be let or leased individually. A flat with several tenants, let on a singe tenancy agreement, is considered one Unit. Individual rooms, let on separate tenancy agreements, are each counted as a Unit.
Networked users, beyond the initial single user that comes with a basic license, require a Network User License for each additional user.
The Prop:Pack Property Management System license includes all modules with the exception of the Nominal Ledger module.
This is a specialised module for use by accountants and requires a separate license.
Upgrades between bands will be charged at the difference between the two bands.
Additional Licenses or upgrades purchased at any time other than on signing the license Contract, will be subject to a £60 administration fee.
All work done which is not covered by the Support service will be charged at this rate.
Desser Associates can provide advice and assistance related to PropPack and other business matters. This service is discretionary.
Dessar Associates, on request by the Client, will investigate apparent errors, discrepancies and bank balances that appear to be wrong.
Where such issues turn out to be due to operational errors on the part of the Client, the Consultancy Fee will be charged for the time taken to investigate the issue. If the Client is then unable or unwilling to fix the problem, Desser Associates can be requested to do so, and the appropriate fee will be charged.
Desser Associates offers an optional off-site monitored backup service. This is unique in that the results of the backup are manually checked each day, and investigated in the event that the previous night's backup is missing.
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